Refund policy
Right of Withdrawal & Withdrawal Form
A. Instructions on Withdrawal
Introduction
Consumers have a right of withdrawal in accordance with the following provisions, where a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his or her trade, business or profession:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Inachis Axis UG (haftungsbeschränkt), Ziegenstraße 34, 19079 Sukow, Germany, Tel.: +49 172 4218237, E-Mail: service@cosmosorder.de) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract.
For this repayment, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notified us of the withdrawal from this contract.
Returns can only be addressed to the following address:
Lidostas Parks, Marupes novads, LV-2167 Latvia
The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You will only be liable for any diminished value of the goods if this loss in value is due to handling of the goods which was not necessary for checking their condition, properties and functionality.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
General Information
- Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for adequate protection against transport damage.
- Please do not return goods freight collect.
- Please note that the above clauses 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.
B Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it to us.)
To:
Inachis Axis UG (haftungsbeschränkt)
Ziegenstraße 34
19079 Sukow
Germany
E-Mail: lena.meissner@inachisaxis.de
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
Ordered on () ____________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate